Frequently asked questions

General Questions

What payment methods do you accept?


Visa, MasterCard, Discover, American Express, PayPal, JCB, ChinaUnionPay, Diners, CartesBanicaires, Maestro and Electron




When will my order ship?


When placing an order, we do state it can take 3-5 days for the order to be processed.




What are your hours of operation?


Online Customer Service Operates Sunday through Saturday from 8:00 AM to 8:00 PM PDT




Can I place an order for a custom item online?


At the moment, this isn’t a service we offer for our online customers.




Can I cancel my order?


Yes, if your order has not shipped out yet. You can reach out to info@butlerbybronkiel.com to cancel your order with your order number and name on the shipping address.




What if UPS marks my package as delivered but it’s nowhere to be found?


If your package is missing and nowhere to be found, you can reach out to us, and we will file a claim with UPS. The investigation can take up to 8 days. We won’t be able to refund until UPS comes back with the status of the claim.





Returns & Exchange

What is your return poilcy?


At Butler By Bronkiel LLC, Due to COVID-19 we do not do returns. We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current Full Priced item for a refund.





Shipping Policy

Shipping Policy


Order processing usually takes 2-5 business days. International shipments will have additional tax/tariff determined by the country we are shipping to. Items purchased online are eligible for return within 7 days of delivery. We do not offer refunds.